RISK DISCLOSURE STATEMENT
Our activities offer unique and memorable experiences. However, like all adventure experiences they carry inherent risks that we, as an experienced operator, want to communicate clearly to all participants. By participating in our experiences, you are voluntarily assuming these risks.
Serious risks associated with our experiences include but are not limited to:
Physical Injury: Despite all safety measures in place, there remains a risk of injury. This could range from minor injuries like bruises, sprains, strains to more serious injuries including cuts, fractures, and dislocations. AJ Hackett Bungy New Zealand has never had a fatality in its history of operation.Equipment Malfunction: While we maintain and inspect our equipment regularly and adhere to industry standards, there is always a potential risk of equipment failure or malfunction.Natural Elements: Our experiences are often conducted in natural settings, and therefore, there are risks associated with environmental elements. This could include adverse weather conditions, water hazards, rockfalls, and earthquakes.Emotional and Psychological Reactions: The intense nature of our activities can lead to various emotional and psychological reactions, including shock, panic, high stress, fainting & dizziness, nausea, especially for those with a fear of heights or pre-existing mental health conditions.Pre-existing Injuries and Medical Conditions: The risk of injury may be compounded by any pre-existing injuries and medical conditions. These conditions are: High or low blood pressure - High myopia - Heart condition - Epilepsy - Broken or fractured bones/dislocations or bone disorders - Fragile skin - Neurological disorders - Diabetes - Asthma - Prosthetics (includes cosmetic implants) - Panic/anxiety attacks - Any recent sprains/muscular injuries - Disabilities/physical impairments. Please note the above list does not automatically exclude you from our activities, and the list is not exhaustive. If you have concerns about a condition not mentioned, please contact our team prior to travel. Unfortunately, we can’t permit pregnant activity-seekers, or those with photosensitive epilepsy. And if you have osteoporosis, scoliosis, or a recent concussion, we’ll need to see a doctor’s certificate.To minimise these risks, we:
Conduct regular maintenance and inspections of all equipment.Train and certify staff who oversee all activities.Offer thorough pre-activity briefings and safety instructions.Adhere to strict weight and health guidelines for participants. YOUR RESPONSIBILITIES:
Honesty: Be truthful about your medical history and current health status. If you have any medical conditions, injuries, or concerns, consult with your physician before participating.
Compliance: Adhere to all safety guidelines, instructions, and restrictions provided by our staff. Improper jumping techniques could result in injuries due to the sudden deceleration and acceleration forces.
Self-awareness: Understand your limits. If at any point you feel uncomfortable or unsure about participating, please communicate with our staff.
TERMS AND CONDITIONS
Yep, we know the fine print can seem a bit boring, but all this info is important stuff about your booking so please take a minute or two to review and contact us with any questions.
PRICING
All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Any promotions or discounts are applied to the RRP. AJ Hackett Bungy New Zealand reserves the right to alter published prices at any time. Child price applies to children aged 10-14 years inclusive for all activities excluding Auckland Bridge Climb 7-14 years, Kawarau Zipride 8-14 years (ages 8-9 must ride tandem with an adult) and Nevis Bungy & Nevis Catapult, no child price applicable minimum age is 13 years. Family packages are valid for 2 Adults and 2 Child.
ELIGIBILITY REQUIREMENTS
All our activities have age and weight restrictions. It is the customer’s responsibility to ensure that they meet these requirements prior to purchase.
Unfortunately, we can’t permit pregnant activity-seekers, or those with photosensitive epilepsy. And if you have osteoporosis, scoliosis, or a recent concussion, we’ll need to see a doctor’s certificate. We also have health guidelines for those with other pre-existing medical conditions or injuries.
COMBOS
When purchasing a multi-site combo that could include both Auckland and Queenstown based activities you have up to 12 months to fully complete your additional activities.
CANCELLATION POLICY
Our cancellation policy is:
If you cancel your experience more than 48 hours before the scheduled activity time = Fully refundable. If you cancel your experience less than 48 hours before the scheduled activity time = Non-refundable. If you fail to arrive for your scheduled activity time your booking will be non-refundable. Please check your activity details carefully for your check-in time.
DATE AND TIME CHANGE POLICY?
Our date and time change policies are:?
If you change the date or time of your experience more than 48 hours before the scheduled activity time = No cost. ?If you change the date or time of your experience less than 48 hours before the scheduled activity time = $50 administrative fee applies.REPORT TIMES
Queenstown: Kawarau Bridge Bungy & Kawarau Zipride with FREE transport – check in at Queenstown Bungy Centre (QBC) 30 mins prior to departure. Self-Drive – 15 mins prior to scheduled Jump/Zip time. Ledge Bungy & Ledge Swing check in onsite 15 mins prior, we recommend catching the gondola 30mins prior. Nevis Bungy, Nevis Swing & Nevis Catapult, check in at QBC 30 mins prior to departure.
Taupo: Taupo Bungy & Taupo Swing with FREE transport – check in 10 mins prior to departure. Self-Drive – check-in on site at your scheduled Jump/Swing time.
Auckland: Auckland Bridge Bungy & Auckland Bridge Climb with FREE transport – check in 10 mins prior to departure. Self-Drive – check in at your scheduled time. Sky Jump & Sky Walk 15 mins prior to scheduled time.
DISABLED & IMPAIRED CUSTOMERS
We endeavour to provide fun, safe, and exhilarating activities for all who love to challenge themselves. Due to the nature of our activities, we have a few requirements and restrictions. If you have any of the following impairments, please consider the below: Hearing Impaired - It is important that you can interpret the safety information/guidelines from our crew. If you are unable to lip read, you will always need an interpreter with you. Printed safety information is available. Partially Sighted or Blind - You will be required to make you own way around our sites and therefore will need to always have a guide with you. The Ledge Bungy & Swing may not be suitable as you are required to manually connect recovery equipment. Mobility Impaired (also prosthetics) - The Kawarau is the preferred Queenstown site for those with more severe mobility impairment. It has the best access, and the products have the most suitable recovery systems. Participation in activities will always be dependent on the nature of the disability and can be discretionary. As we are not medical professionals, to ensure that we can keep you safe we will require sign-off from a doctor or medical professional. We are looking for assurance that your body can cope with the related activity loadings. For more detailed information about physical requirements and the process to follow with your doctor please review our Guidelines for Impaired Participants. For bookings and more information please contact us.
GIFT VOUCHERS
Gift Vouchers are not redeemable for cash. No discounts apply. ID is required upon presentation of Gift Voucher. Gift Vouchers cannot be on sold. Gift Vouchers are valid for 12 months, our cancellation and change policy applies to bookings made with gift vouchers.
WAIVER
Participation in adventure activities involves a degree of risk. All customers will be required to sign a waiver upon activity check-in.
PHOTO & VIDEO
Once you take receipt of your photo and video purchase (includes all forms of photo and video distribution methods) there is no right of return for exchange or refund. All AJ Hackett Bungy New Zealand photo and video is not permitted for any commercial use; we reserve the right to use any recording and images for promotional purposes without reward.
Our system is automated and triggers are based on a variety of factors while operating in remote and difficult environments. We cannot guarantee all angles will be captured but rather we'll produce a great overall product.
PROMOTIONAL PURPOSES
Photographs and recordings of customers may be used by AJ Hackett Bungy New Zealand for promotional purposes.
